Customer Complaints
1 Customer Complaints
Most Recent Customer Complaint
Complaint Type: Advertising/Sales Issues
Status: BBB unable to locate business
08/22/2019
5/29/18 - Dinette set & one leaf were ordered; 8/23/18 - Dinette set arrived. 10/19/18 called about a gap in table top. It did not come together tightly. Dowels were visible on one end where tabletop came together. Repair man came; made an adjustment and said that "it's as good as it gets". I still wasn't happy with the appearance . Then I was out of town for 5 months. 5/1/19 - I returned to store to check out the appearance if the sample dinette set I ordered. The table top center came together tightly- no dowels were visible. End of May 2019 repairman came again. This time he put the leaf in to see how it fit and noticed that the leaf was damaged. He took photos and said that he would call the company to see if they would replace the tabletop & leaf since it was still under warranty. the mfg agreed to replace the tabletop & leaf in 8-10 weeks. When I called on 8/10/19 to check on the order it was then that I found out the phone was out of service and the store was closed.
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Business Details
Location of This Business
1455 Jefferson Rd, Rochester, NY 14623-3107
| BBB File Opened : | 9/13/2001 |
| Business Started : | 9/1/1982 |
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BBB of Upstate New York
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